Rescheduling or cancelling your HEC-C exam

The HCEC Certification Commission understands that these recent days have been stressful and uncharted, and many of you are on the front lines of caring for patients who may be ill or compromised. You also may have your own personal concerns about your certification plans in light of the COVID-19 outbreak. It is with this in mind that we wish to remind you of some flexibility during this unpredictable period.

If you choose to submit your HEC-C application, the options explained below are available to you for scheduling flexibility. Keep in mind that in order to cancel or reschedule your testing appointment, you must already have responded to Scantron's Notice to Test if you applied for the exam and your application was accepted. When you receive your notice via email, follow the provided instructions and plan your testing appointment.

More details about our rescheduling policies are available on pages 8 and 9 in the HEC-C Candidate Handbook. Should conditions change, we will be in touch with any changes to the cancellation and transfer policies. 

Application Information

Rescheduling a Testing Appoinment (within the current testing window)

In-person test center
You may reschedule a testing appointment up to 2 calendar days prior to your testing appointment. To reschedule, follow the link you received in the original “notice to schedule” email. (This is the link you used to schedule your original test date.) You will be required to pay a $50 non-refundable administrative fee directly to Scantron when signing into the scheduling system to reschedule your test. Please note: Testing appointments may not be rescheduled less than 2 calendar days in advance of the testing appointment.

Remote proctoring
Rescheduling and cancelation requests must be submitted no less than 24 hours in advance of your scheduled testing appointment. To reschedule, follow the link you received in the original “notice to schedule” email. (This is the link you used to schedule your original test date.) Please note: Testing appointments may not be rescheduled less than 24 hours in advance of the testing appointment.

Not appearing for your testing appointment or rescheduling your examination outside the timeframes above will count as your original testing appointment. You will be marked as a no-show candidate and your entire examination fee will be forfeited.

Cancelling a Testing Appointment

In-person test center
Scheduled testing appointments may be cancelled up to 2 calendar days prior to the testing appointment. This will need to be completed by logging into your original “notice to schedule” email. You will be required to pay a $50 non-refundable administrative fee directly to Scantron when signing into the scheduling system to cancel your appointment. Testing appointments may not be cancelled less than 2 calendar days in advance of the testing appointment.

Remote proctoring
Scheduled testing appointments may be cancelled no less than 24 hours prior to the testing appointment. This will need to be completed by logging into your original “notice to schedule” email. Testing appointments may not be cancelled less than 24 hours in advance of the testing appointment.

Transferring Testing Windows (you have already scheduled a testing appointment)

In-person test center
You may reschedule your scheduled appointment up to 2 calendar days prior to the testing appointment. Rescheduling requests are not accepted within 2 calendar days of your scheduled testing appointment. To reschedule to the next testing window, you must first cancel your current testing appointment. The cancellation must be submitted through Scantron's online scheduling system; please log into your original “notice to schedule” (NTS) email. You will be required to pay a $50 non-refundable administrative fee directly to Scantron online at the time of the request. If eligible, candidates may transfer only to the next available testing window. To complete the transfer to the next testing window, please contact the Commission at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a transfer to the next testing window. If approved, you will receive the NTS approximately 40 days prior to the next testing window. Please note: the application may be transferred only once. If you have already transferred your application from a previous testing window, you may not transfer it again. If you fail to schedule and take the examination during the next available testing window, your application will be closed and the examination fee will be forfeited.

Remote proctoring
You may reschedule your scheduled appointment up to 24 hours prior to the testing appointment. Rescheduling requests are not accepted within 24 hours of your scheduled testing appointment. To reschedule to the next testing window, you must first cancel your current testing appointment. The cancellation must be submitted through Scantron's online scheduling system; please log into your original “notice to schedule” (NTS) email. If eligible, candidates may transfer only to the next available testing window. To complete the transfer to the next testing window, please contact the Commission at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a transfer to the next testing window. If approved, you will receive the NTS approximately 40 days prior to the next testing window. Please note: the application may be transferred only once. If you have already transferred your application from a previous testing window, you may not transfer it again. If you fail to schedule and take the examination during the next available testing window, your application will be closed and the examination fee will be forfeited.

Transferring Testing Windows (you have not already scheduled a testing appointment)

If you have not already scheduled a testing appointment, please contact the Commission at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a transfer to the next testing window. If approved, you will receive the NTS approximately 40 days prior to the next testing window. Please note: the application may be transferred only once. If you have already transferred your application from a previous testing window, you may not transfer it again. If you fail to schedule and take the examination during the next available testing window, your application will be closed and the examination fee will be forfeited.

No Show/Missed Appointments

If you fail to appear for your testing appointment, and have not contacted Scantron to cancel or reschedule within the timeframes outlined above, you will be considered a “no show” and you will forfeit the examination fee.

Withdrawing Your Application

To withdraw your application, you must:
1. Submit a written request (email is sufficient) directly to the Commission, notifying us of your decision to withdraw your application. You may send the request to This email address is being protected from spambots. You need JavaScript enabled to view it..
2. In-person test center: Log into the Notice to Schedule to cancel any scheduled testing appointment and pay the $50 non-refundable cancellation fee to the testing company. Please follow the instructions above “Cancelling a Testing Appointment.” Testing appointments may not be cancelled less than 2 calendar days in advance of the testing appointment.
Remote proctoring: Log into the Notice to Schedule to cancel any scheduled testing appointment. Please follow the instructions above “Cancelling a Testing Appointment.” Testing appointments may not be cancelled less than 24 hours prior to the testing appointment.

The Commission will refund the candidate's examination fees minus a $100 administrative fee. This fee is in addition to any non-refundable fees paid directly to Scantron. Any outstanding fees must be paid before a refund request will be processed. If you fail to cancel the testing appointment, you will be considered a no-show and you will forfeit the examination fee. Refunds will not be processed until after the close of the testing window.

  

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